Returns & replacement policy

7-day replacement

If your product arrives faulty, damaged or different from what you ordered, contact us within 7 days of delivery and we will replace it.

Eligibility

To qualify for a replacement:

• Contact us within 7 days of receiving your order.
• Keep the original box, accessories and any free items that came with the product.
• Share your order number and clear photos or a short video showing the problem.

We recommend recording a short video while unboxing your parcel. It helps us resolve any issue quickly.

How to request a replacement

• Message us on WhatsApp or email contact@sorengadgets.com with your order number and photos or video of the issue.
• We will review your request and reply with the next steps, including how to send the item back.
• Once we receive and check the item, we will dispatch your replacement.

If a replacement is not available, we will contact you to agree on an alternative, such as a similar product or a refund.

Not covered

• Physical damage, water damage or misuse after delivery
• Normal wear and tear
• Items with missing parts, accessories or packaging
• Requests made more than 7 days after delivery
• Change of mind, once the product has been used

Warranty

We are a retailer, so warranty terms depend on the product and its manufacturer. Contact us with your order number and we will confirm the warranty for your item and help you with any claim.

Questions

See all the ways to reach us on our contact page.