Privacy policy

This policy explains what information SOREN GADGETS collects when you use sorengadgets.com and place an order, and how we use it.

Information we collect

When you place an order, we collect:

• Your name, mobile number, city and delivery address
• Your email address, if you choose to give one
• Any order notes you add
• The products you order and the order total

We do not have customer accounts and do not take online payments, so we never collect card or bank details.

How we use it

• To confirm your order by phone or WhatsApp
• To deliver your order
• To send your order receipt by email, if you gave an email address
• To help with questions, replacements and warranty claims

We do not sell your information, and we do not use it to send marketing messages without your consent.

Who we share it with

• Courier partners: your name, phone number, address, city and the amount to collect, so they can deliver your parcel.
• Service providers: an email delivery service sends order emails for us, and our website is hosted by a hosting provider. They process information only to provide these services.

We may also share information if required by law.

Website analytics

We use Google Analytics to understand how visitors use our website — for example which pages are viewed, roughly where visitors are located (city/country) and which links brought them here. This uses cookies and does not include your name, phone number or address. You can block analytics cookies in your browser settings.

Your cart

Your cart is stored in your own browser (local storage) and is not sent to us until you place an order. You can clear it at any time from the cart page.

How long we keep it

We keep order information for as long as needed to deliver your order, handle replacements and warranty claims, and keep business records.

Your choices

You can ask us to see, correct or delete the information we hold about you by contacting us at contact@sorengadgets.com.

Changes to this policy

If we update this policy, we will change the date at the top of this page.